Scheduling issues

Incident Report for GoodTime

Postmortem

The new scheduling algorithm experienced memory issue. The team increased the available memory as a short term solution.

Users reported improved response time after the adjustment of the memory

Posted Apr 22, 2023 - 20:28 PDT

Resolved

This incident has been resolved.

Posted Mar 14, 2023 - 12:56 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 14, 2023 - 12:53 PDT

Update

We are continuing to work on and deploy a fix for this issue.

Posted Mar 14, 2023 - 12:38 PDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 14, 2023 - 12:26 PDT

Update

A fix is currently being deployed to repair the issue.

Posted Mar 14, 2023 - 12:13 PDT

Identified

The issue has been found and a fix is being implemented.

Posted Mar 14, 2023 - 12:00 PDT

Investigating

We are currently investigating this issue. Some customers have reported issues with scheduling.

Posted Mar 14, 2023 - 11:57 PDT

This incident affected: Goodtime Hire (Dashboard (a.goodtime.io)).