Resolved -
In partnership with Greenhouse, we identified the issue causing API communication slowdowns. Sync performance will gradually return to normal today.
Sep 18, 13:31 PDT
Monitoring -
Goodtime is monitoring the results.
Sep 18, 07:23 PDT
Update -
Our present investigations and ongoing optimization have uncovered inconsistencies in Greenhouse rate limit policies that may be prematurely bottlenecking requests. These inconsistencies appear to be the root cause of performance issues for Greenhouse customers users on GoodTime. We're actively working with Greenhouse to resolve this issue.
Sep 17, 23:07 PDT
Update -
We have narrowed the issue down and will deploy a fix as soon as we have identified it
Sep 16, 12:23 PDT
Update -
We are continuing to work on a fix for this issue.
Sep 15, 15:30 PDT
Update -
We are still working on fixing latency issues in our platform affecting customers who have a GoodTime integration with Greenhouse. This is currently our highest priority.
Thank you for your patience!
Sep 15, 07:26 PDT
Update -
We are continuing to work on a fix for this issue.
Sep 14, 17:26 PDT
Update -
Goodtime has deployed a fix to improve the slow performance. However, some lag in the integration with Greenhouse persists
Sep 14, 16:20 PDT
Identified -
Greenhouse customers are experiencing slow response times due to issues with the Greenhouse API. The issue is caused by Greenhouse ATS maintenance and we are monitoring their progress.
Sep 14, 07:31 PDT
Update -
We are continuing to investigate this issue.
Sep 14, 06:03 PDT
Investigating -
Greenhouse customers are currently experiencing slow response times and difficulties opening candidates in Goodtime from the Greenhouse site.
Sep 14, 05:59 PDT